Korean Food Stories, located in the charming neighborhood of Kollwitz Kiez, in the heart of Berlin, opened business in November 2014 and has been known to serve fresh, tasty Korean dishes ever since.
They are proud of their house sauces and kimchis, but also of the fact that they are using high quality, locally sourced ingredients, without any preservatives or artificial flavors.
Connecting customers with Korean Food Stories through online ordering
Korean Food Stories was selling their kimchi preserves through their online store. However, their staple dish – the bibimbap – used to only be available to customers who were booking a table at the restaurant. But not for long.
Customers all around the neighborhood and beyond had the opportunity to taste it when the pickup service was set in place through GloriaFood. Helen H., the restaurant owner, says:
Our experience with GloriaFood has been consistently positive. The system is user-friendly and has helped us manage our orders more efficiently.
Intuitive technology for easier online ordering processes
Korean Food Stories’ owner wanted an online ordering system to process the pickup orders faster, eliminate manual work, and speed up order fulfillment.
That way, the restaurant could focus on better serving their customers and creating amazing dining experiences even on-the-go.
To achieve that, they needed a reliable, intuitive system to keep the restaurant owner away from continuously managing the account. They needed GloriaFood:
The effort required to manage our account is minimal as the system is very intuitive and automated.
What they ultimately achieved over the years spent with GloriaFood is to boost the number of happy customers that have tasted their food:
Our restaurant has gained in efficiency and customer satisfaction thanks to GloriaFood. We are very satisfied with the platform and appreciate the great service from the team.
And happy customers means sales growing steadily from month to month:
Quick online payments, faster order fulfillment
When restaurants accept online payments for food orders, the transactions are faster, and customers wait less at the pickup counter.
What’s more, taking the payment upfront (or pre-authorizing it) before the order fulfillment, ensures that the restaurant gets paid for the order and errors from cash handling or fraud / fake orders are reduced.
By enabling the Online Payments service from GloriaFood with their own merchant account, Korean Food Stories made sure that transactions are secured for their food clients, and they get through easily and seamlessly:
The premium Online Payments service has provided our customers with a convenient and secure payment option, thereby increasing customer satisfaction.
You too can accept Online Payments fast and easily by following the steps in this handy video tutorial:
Why Korean Food Stories recommends GloriaFood
When running a multi-sales channel business, like Korean Food Stories, an optimal order-taking flow and knowledgeable Customer Support are essential. Helen H. says she would definitely recommend GloriaFood:
[…] because it has greatly simplified the entire ordering process for our restaurant, and the support is excellent.
Next time you are taking a break in Berlin, have a go at the Korean Food Stories’ bibimbap that online reviewers praise so much and see if they’re right😊
